ou will receive an email confirmation when your order has been processed. Another confirmation will be sent when your order ships. For any questions regarding your order you may send us an email at firstname.lastname@example.org.
Order by Phone
If you prefer to place your order by telephone, please call our customer service number at 310.744.4991 during the hours of 9AM – 5PM PST Mondey through Friday. Or, email us with questions at email@example.com.
Moni Moni accepts the following payment forms: Visa, Master Card, American Express and Discover. Please note price adjustments on previous purchases are not permitted.
All items shipped to addresses in California will be charged sales tax.
Items in stock generally ship within 2 business days. If you purchased a pre-order item please allow 4 -6 weeks for delivery, unless indicated otherwise at the time of purchase.
We ship all domestic orders UPS Ground with Adult Signature Required. UPS will attempt to deliver the package three different times. If the customer is not available after the third attempt, the order will be sent back to Moni Moni. A 20% restocking fee and payment for shipping will be charged. Moni Moni will contact all customers for this payment. Goods will be shipped again when payments are settled.
At Moni Moni we ship our product all over the world. International orders can be placed on our website and will be shipped via USPS. Shipping fees will be added to your order based on quantities and shipping location. Local duties and taxes will be charged by the country of receipt and are the customer's responsibility. All orders shipping to Canada will be shipped via UPS.
The Tinto in Capo technique involves washing, tinting and drying the handbags after they are sewn. Imperfections such as discoloration, veins, scratches and stains and on occasion minor loose stitching are all part of the characteristics of our product which is meant to look and feel vintage, much a like a high end pair of stone washed jeans. Please note that as a result of this processing, the dimensions and colors of our products can vary and are purely indicative of authenticity.
Refund and Exchange Policies
Refunds: Moni Moni has a no-refund policy on all merchandise. All sales are final. A 20% restocking fee will be deducted from refunds for cancelled pre-order items.
Exchanges: We accept exchanges ONLY within 7 days from the day the order is received. All merchandise must be in original condition, with tag and dust bag included, in order to be exchanged. Exchanges are allowed only with items that are in stock at the time of exchange. All shipping and handling charges associated with the exchange are the responsibility of the customer and are non-refundable unless items are defective. Please read our product information above to learn more about our Tinto in Capo technique and vintage look. If you have any questions about one of our products we encourage you to contact us at firstname.lastname@example.org.
Mailing your Exchange
To mail us your exchange, simply follow the directions below:
- Please send an email to email@example.com
- Be sure to include images of any defects for approval of the Return Authorization
- Once you receive the RA Number from Customer Service, pack all items and include a copy of the invoice.
- Please be sure to ship your item by insured, traceable mail to the address provided by Customer Service.
For any additional inquires please contact Customer Service at or call us at 310.744.4991 between the hours of 9AM – 5PM PST Mondey through Friday
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:
This notice applies to all information collected or submitted on the Moni Moni website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and promotions. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting us.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 310-744-4991 or send us an email at firstname.lastname@example.org.
Thank you for choosing Moni Moni!