Policies
Order Status
You will receive an email confirmation when your order has been processed. Another confirmation will be sent when your order ships. For any questions regarding your order you can send us an email at info@monimoni.com
Order by Phone
If you prefer to place your order by telephone please call us at our customer service number 310.744.4991 during the hours of 9AM – 5PM PST M – F or email us with questions at info@monimoni.com.
Payment Forms
Moni Moni accepts the following payment forms: Visa, Master Card, American Express and Discover.
Sales Tax
All items shipped to addresses in California will be charged sales tax.
Shipping
Items in stock generally ship within 2 business days. If you purchased a pre-order item please allow 4 -6 weeks for delivery, unless indicated otherwise at the time of purchase.
International Orders
At Moni Moni we ship our product all over the world. International orders can be placed on our website and will be shipped via USPS, shipping fees will be added to your order based on quantities and shipping location. Local duties and taxes will be charged by the country of receipt and are the customer's responsibility. All orders shipping to Canada will be shipped via UPS.
Refund Policy
Moni Moni has a no-refund policy on all merchandise. All sales are final. We accept exchanges ONLY within 7 days from the day the order is received. All merchandise must to be in the original condition and with tags attached in order to be exchanged. Exchanges are allowed only with items that are in stock at the time of exchange. All shipping and handling charges are non-refundable unless items are defective. Please read our product information to learn more about our Vintage look and Tinto in Capo technique. If you have any questions about one of our products we encourage you to contact us at info@monimoni.com.
Product Information
The Tinto in Capo technique involves washing, tinting and drying the handbags after they are sewn. Imperfections such as discoloration, veins, scratches and stains and on occasion minor loose stitching are all part of the characteristics of our product which is meant to look and feel vintage, much a like a high end pair of stone washed jeans. Please note that as a result of this processing the dimensions and colors of our products can vary and are purely indicative.
Mailing your Exchange
To mail us your exchange, simply follow the directions below.
- Please send an email to
- Be sure to include images of any defects for approval of the Return Authorization
- Once you receive the RA Number from Customer Service, pack all items and include a copy of the invoice.
- Be sure to include the RA # on the return label
For any additional inquires please contact Customer Service at or call us at 310.744.4991 between the hours of 9AM – 5PM PST M – F
Thank you for choosing Moni Moni!
