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Policies

Order Status

You will receive an email confirmation when your order has been processed. Another confirmation will be sent when your order ships. For any questions regarding your order you may send us an email at info@monimoni.com.

Order by Phone

If you prefer to place your order by telephone, please call our customer service number at 310.744.4991 during the hours of 9AM – 5PM PST Mondey through Friday. Or, email us with questions at info@monimoni.com.

Payment Forms

Moni Moni accepts the following payment forms: Visa, Master Card, American Express and Discover. Please note price adjustments on previous purchases are not permitted.

Sales Tax

All items shipped to addresses in California will be charged sales tax.

Shipping

Items in stock generally ship within 2 business days. If you purchased a pre-order item please allow 4 -6 weeks for delivery, unless indicated otherwise at the time of purchase.

We ship all domestic orders UPS Ground with Adult Signature Required. UPS will attempt to deliver the package three different times. If the customer is not available after the third attempt, the order will be sent back to Moni Moni. A 20% restocking fee and payment for shipping will be charged. Moni Moni will contact all customers for this payment. Goods will be shipped again when payments are settled.

International Orders

At Moni Moni we ship our product all over the world. International orders can be placed on our website and will be shipped via USPS. Shipping fees will be added to your order based on quantities and shipping location. Local duties and taxes will be charged by the country of receipt and are the customer's responsibility. All orders shipping to Canada will be shipped via UPS.

Product Information

The Tinto in Capo technique involves washing, tinting and drying the handbags after they are sewn. Imperfections such as discoloration, veins, scratches and stains and on occasion minor loose stitching are all part of the characteristics of our product which is meant to look and feel vintage, much a like a high end pair of stone washed jeans. Please note that as a result of this processing, the dimensions and colors of our products can vary and are purely indicative of authenticity.

Refund, Exchanges, Discounts and Pre-Order Policies

Refunds: Moni Moni has a no-refund policy on all merchandise. All sales are final. A 20% restocking fee will be deducted from refunds for cancelled pre-order items. 

Exchanges: We accept exchanges ONLY within 7 days from the day the order is received. All merchandise must be in original condition, with tag and dust bag included, in order to be exchanged. Exchanges are allowed only with items that are in stock at the time of exchange. All shipping and handling charges associated with the exchange are the responsibility of the customer and are non-refundable unless items are defective. Please read our product information above to learn more about our Tinto in Capo technique and vintage look. If you have any questions about one of our products we encourage you to contact us at info@monimoni.com.

Discounts: Moni Moni items purchased with a discounts may not be refunded, but may be exchanged within 7 days from the day the order is received. Moni Moni may exclude any item(s) from discount per our discretion and policies. If any item was purchased and is not included in a particular discount, Moni Moni may contact the customer and or cancel/refund the order. If you have questions regarding discounts and our discount policy, we encourage you to contact us at info@monimoni.com

Pre-Ordering: If an item is purchased as a pre-order, refunds are accepted ONLY within 7 days from the day the order is received. No refunds will be issued after this time due to the start of production on the pre-ordered item. If you have any additional questions regarding a pre-order item, an existing order, or placing a new order, we encourage you to contact us at info@monimoni.com.

Mailing your Exchange

To mail us your exchange, simply follow the directions below:

  • Please send an email to info@monimoni.com
  • Be sure to include images of any defects for approval of the Return Authorization
  • Once you receive the RA Number from Customer Service, pack all items and include a copy of the invoice. 
  • Please be sure to ship your item by insured, traceable mail to the address provided by Customer Service.

For any additional inquires please contact Customer Service at or call us at 310.744.4991 between the hours of 9AM – 5PM PST Mondey through Friday

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the Moni Moni website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and promotions. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 310-744-4991 or send us an email at info@monimoni.com.

 
As you browse www.monimoni.com, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.monimoni.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit this page to opt out of AdRoll and their partners’ targeted advertising.

 

Thank you for choosing Moni Moni!